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Cost-Effective IT Solutions

Tempered
  • 24/7 Monitoring of Critical Systems
    Option to add non-critical systems for an additional cost 
  • Backup management / Basic Disaster Recovery 
  • Basic Help Desk services
  • Patching / Software Updating 
  • Endpoint Security
High-Carbon
  • All of the Tempered Benefits
  • SLA for help desk
  • Proactive Network / Infrastructure Monitoring / Management
  • Quarterly Performance reporting
  • Vendor Management

Damascus
  • All of the Tempered and High-Carbon Benefits
  • Advanced Security Solutions
  • 24/7 Help Desk
    Guaranteed Response Times
  • Strategic IT Planning
  • Regular On-Site Visits (if needed) and IT Health Assessments
  • Ability for Custom SLA 

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Find Answers to Your Questions

Frequently Asked Questions

What are managed IT services provided by Bitforge Technology Solutions?

Bitforge Technology Solutions offers comprehensive managed IT services, including proactive management, monitoring, and support for your organization’s IT infrastructure. We handle tasks such as network monitoring, cybersecurity, data backup, software updates, and responsive helpdesk support.

What are the advantages of outsourcing IT services to Bitforge Technology Solutions?

By outsourcing IT services to Bitforge Technology Solutions, you gain access to a team of skilled professionals and cutting-edge resources. Our services result in improved network security, reduced downtime, enhanced scalability, access to specialized skills, and predictable IT costs, allowing your business to focus on its core activities.

How does Bitforge Technology Solutions conduct remote monitoring and management?

Bitforge Technology Solutions utilizes advanced remote monitoring and management (RMM) tools. We deploy software agents on your systems to proactively monitor their performance, security, and overall health. This allows us to identify and resolve issues remotely, ensuring optimal system performance and minimizing downtime.

What cybersecurity measures does Bitforge Technology Solutions implement?

At Bitforge Technology Solutions, we prioritize cybersecurity. Our comprehensive managed IT services include firewall management, antivirus and antimalware protection, intrusion detection, vulnerability assessments, regular security patches and updates, and employee security awareness training to ensure robust protection against cyber threats.

How does Bitforge Technology Solutions handle data backups?

Bitforge Technology Solutions implements reliable data backup solutions. We perform regular backups of your critical data, both on-site and off-site, to ensure data integrity and availability. Additionally, we employ industry-standard practices like data encryption and cloud-based backup solutions for added security and redundancy.

What response times can I expect from Bitforge Technology Solutions for IT support requests?

Bitforge Technology Solutions is committed to prompt support. Our response times are based on the severity and priority of the issue. We offer guaranteed response times within a specified service level agreement (SLA), ranging from immediate response for critical issues to a few hours for less urgent matters.

Can Bitforge Technology Solutions assist with technology planning and scalability?

Absolutely! Bitforge Technology Solutions provides expert assistance with technology planning and scalability. We assess your current and future needs, recommend appropriate technologies, and develop a roadmap for the growth of your IT infrastructure. This ensures your technology aligns with your business goals and can adapt as your organization expands.

How are costs structured for managed IT services with Bitforge Technology Solutions?

Bitforge Technology Solutions offers flexible pricing structures for managed IT services. Costs are based on factors such as the scope of services, the size of your organization, and the complexity of your IT infrastructure. We work closely with you to tailor a pricing model that meets your specific needs, providing transparency and scalability.